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2022-12-10
10:52 PM
- last edited on
2023-08-09
01:33 PM
by
RN
I believe I have blocked a number by mistake. I have not found any way to view the blocked number list.
Following help I found has not allowed me to be successful. See attached. It shows no numbers at all. I have blocked many many numbers. How do I view and then unblock a number?
Solved! Go to Solution.
2022-12-11 08:54 AM - edited 2022-12-11 08:58 AM
(Zoom was having issues getting my pasted images displayed... but I think it's fixed now)
You're looking at the corporate global blocking list... not your personal blocked list.
Then scroll down to:
Then click Manage Block List there...
This will show your blocked list for your number. The list you were looking at is intended for a total-company block-out list.
2022-12-11 04:42 AM
Hi, @rltidd27,
This Zoom Support article covers this is detail:
https://support.zoom.us/hc/en-us/articles/360021146872-Managing-the-Blocked-List
Does that help?
2022-12-11 07:50 AM
Nothing shows up in the list using the article above. I have attached a screen shot.
Zoom's worthless chat stated that I have no blocked numbers. I have blocked hundreds of spam and other reason numbers. When my customer calls from their cell, they get the zoom response to a blocked number. When they call from their business land line they get thru fine.
2022-12-11 08:54 AM - edited 2022-12-11 08:58 AM
(Zoom was having issues getting my pasted images displayed... but I think it's fixed now)
You're looking at the corporate global blocking list... not your personal blocked list.
Then scroll down to:
Then click Manage Block List there...
This will show your blocked list for your number. The list you were looking at is intended for a total-company block-out list.
2022-12-11 10:02 AM
Thank you Thank you Thank you! Too bad the worthless chat support could not have given me this info.
I did indeed find my customer's cell phone in the list.
I really appreciate you taking the time to help me out!
Have a GREAT weekend!
2022-12-11 10:12 AM
Automated chatbots just don't get us real humans, do they? 😎
Glad to help. I hadn't actually navigated to that area before... another interesting learning experience helping people in the Zoom Community!
2022-12-11 10:15 AM
I had gotten past the chat bot to a support person. They did not know how to get there anymore than I did. Thanks again!
2023-01-11 12:48 PM
So...when I get to the blocked numbers, if I click on the X to delete, I get the following message: "You are deleting the Blocked Phone Number (xxx) xxx-xxxx. This action cannot be undone." What I want to do is unblock it, so that I can receive calls from that number. Is that what I accomplish by deleting it?
2023-01-11 01:42 PM
Yes, @RWP53 -- the message is misleading, in my humble opinion. If you decide later you want to re-block the number, just block it again.
2023-01-11 01:51 PM
Thanks Ray!