Exit From On-Hold State

[jghumphrey]

I have a State-mandated requirement that users be able to exit an "On Hold" state at any time but I can't find a reference to that anywhere. Did I miss it or does it not exist?

[enielsen]

Do you mean callers or callees or both?

And does this apply to internal or external calls or both?

Is this for call queues/Auto-attendants, or all extensions getting called?

And I assume hanging up isn't considered a valid way of exiting "On Hold"?

All that being said, I don't know of a way for someone on hold to exit the hold but perhaps one of the Zoom employees on this forum knows something.

[jghumphrey]

The scenario being an outside caller is put on hold, gets tired of waiting, and wants to leave a voice mail.

[KKShasta]

We are wanting to do the same. Our old phone system supported this. Zoom professional services did say this was not currently supported. Has anyone put in a feature request for this?