Call Routing based on incoming caller id

[DamienGM]

Hi

Is there anyway to route an incoming call to a different queue, user, anything other than default based on the caller ID number? 

Regards

Damien

[FORE-Craig · Accepted solution]

Hi @DamienGM 

No, there is nothing like that at this point in time. What is your intended purpose, and how would it work (by range of prefixes, or lookup from a database of numbers)?

[DamienGM]

It would be for a specific number. Our visitor gate parking communicates over mobile phone. We have a lunch time queue which pushes all calls to voicemail during lunch hours. Issue is if someone comes to visitor parking at lunchtime no-one can answer it so can't open visitor parking. I would want that one specific number to not go to the queue and ring all the phones constantly until someone answers during that lunch break. Seeing that routing is not possible we will have to think of other solutions

[enielsen]

I assume the visitor gate parking box is dialing a specific Zoom Phone number? If so, can you take it out of the call queue entirely and put it in a new one? 

During non-lunch hours, have it overflow to the original call queue. During lunch, have it ring all agent phones?

[DamienGM]

We have no control over the visitor gate parking, it's part of the building complex we are in. It is setup to call a public number, and since we only have one external number it calls that, and that number has all the standards auto receptionist/queue etc attached to it.

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