Address Book Creation

[abaker621]

I am trying to create a shared address book for my company in Zoom. When I look up how to do that, it says to click "Contact Center Management" in the navigation menu but I don't see that anywhere. Can that have been updated to be called something else?

[FORE-Craig · Accepted solution]

hi @abaker621 

You can add External Contacts on the Zoom web portal under Admin > Phone System Management > Company Info > Account Settings > External Contacts. https://zoom.us/pbx/page/telephone/settings#/settings/external-contacts?page_number=1&page_size=15

Additionally, you can create a Shared Contact List of Internal Zoom Users and External Contacts (set in the previous step) under Admin > User Management > Contacts > Shared Contact Lists

https://zoom.us/account/contacts?tab=assign

Note that the Shared Contact Lists do not appear presently on Zoom Phone Appliances, and external contacts do not appear on standard desk phones.

I hope that helps!

[abaker621]

Thank you!

[FORE-Craig]

Hi @abaker621 

You're welcome! If this answered your question, please click Accept as Solution next to my previous reply. Thank you!

[Dstickler]

Mr. FORE-Craig,

Thank you for your many solutions in this community for Zoom.  I am wondering if you can help me with an add on question specific to phone contacts.

We have a moderate number of external contacts we want to share with our entire company and also a large group of other contacts that we need to secure access to a select group of zoom users (primarily to provide a name to go with number for inbound calls and sms).    We have 6 system locations.  Is there only one external contacts list to use as a source for shared lists across all of them?    Is access to the external list inherently restricted?  

Appreciate any insight you can share.  Thank you again for contributing your knowledge!

Doug