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Recording missing sound for one participant

BLindbloom
Listener

I recorded a meeting today, but when I downloaded the files and listened to the meeting, one of the participants has no sound.  Anyone else speaking can be heard except for one person.  Is there any way to recover the audio for this particular participant? Is there anyway to determine if this was on my end or the participant's end?  Also, is there any settings I should check to ensure this doesn't happen again?  Thanks.

2 REPLIES 2

RachelGomez123
Participant

To enable or disable local recording for all users in the account:

 

Sign in to the Zoom web portal as an administrator with the ability to edit account settings.
In the navigation menu, click Account Management then Account Settings.
Click the Recording tab.
Under the Recording section, click the Local Recording toggle to enable or disable it.
If a verification dialog appears, click Enable or Disable to verify the change.
(Optional) Select the check boxes to enable or disable additional features, then click Save:
Save chat messages from the meeting/webinar: Allow hosts to save in-meeting chat messages in the local recording files.
Save closed caption as a VTT file: Allow hosts to save closed caption files in local recordings.
Hosts can give meeting participants permission to record locally: Allow hosts to give permission to record locally as well.
(Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.
Group
To enable or disable local recording for a group of users:

Sign in to the Zoom web portal as an administrator with the privilege to edit user groups.
In the navigation menu, click User Management then Groups.
Click the applicable group name from the list.
Click the Recording tab.
Click the Local Recording toggle to enable or disable it.
If a verification dialog appears, click Enable or Disable to verify the change.
(Optional) Select the check boxes to enable or disable additional features, then click Save:
Save chat messages from the meeting/webinar: Allow hosts to save in-meeting chat messages in the local recording files.
Save closed caption as a VTT file: Allow hosts to save closed caption files in local recordings.
Hosts can give meeting participants permission to record locally: Allow hosts to give permission to record locally as well.
(Optional) If you want to make this setting mandatory for all users in the group, click the lock icon , and then click Lock to confirm the setting.

Greeting,

Rachel Gomez

Odessa_math
Listener

You are not the only person who has this bug. Here is similar report about 2 participants. Looks like Zoom fails to work properly for selected users.  I'm kicked from almost any conference with fake network problem if I use Windows. And I'm not if I use Linux or if the host uses Linux. Same happens with few my co-workers but others did not notice any problems. It happens for about a week.