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My microphone does not work on my webcam.


To whom it may concern,


My volume has gone mute when I tried to do a Zoom meeting. Could someone please help sort out my volume on my Zoom meeting with my webcam please?


Yours sincerely,




Community Champion | Customer
Community Champion | Customer

Here are the steps I would perform. 

  1. Update Zoom client
  2. Unplug and plug in your web camera (if external camera)
  3. Start a new meeting. No need to invite anyone.
  4. Click the up arrow by  Mute (see image attached)
  5. Make sure your web camera is listed as speaker and mic
  6. Run a test. You will hear audio and have to speak, and it will play your recording back to you

If this solves your problem, please click Accept as Solution. 

Thank you.

Zoom Moderator
Zoom Moderator

Hey @Shivani1990! Just wanted to follow up on @chrismenard7 's response! Was this of any help? If this is the case, great!! Just don't forget to accept @chrismenard7 's response by clicking the "Accept as solution" button.


If this did not resolve your problem, how else can we assist you, and what steps caused you trouble? 

Zoom Community Moderator

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