Customized waiting room doesn't work - get default instead

[rcrobson]

I have enabled the Waiting Room in Account Settings, and specified a particular Customized Waiting Room. In the Waiting Room Edit Options I also checked off, Allow participants in the waiting room to reply to host and co-hosts.

I also had updated to the latest version of Zoom before making these settings.

However, in a subsequent meeting, the Default Waiting Room displays, not the Customized Waiting Room. Furthermore, people in the Waiting Room can't reply to hosts/co-hosts.

Any suggestions?

Thanks

[Ray_Harwood · Accepted solution]

Welcome to the Zoom Community, @rcrobson.

See this Zoom Support article for details:

https://support.zoom.us/hc/en-us/articles/4905283822733-Enabling-and-customizing-the-Waiting-Room

A few quick points:

• Having these options in the Account Settings doesn't necessarily enable them for the user.  Please check the User Settings as well.
• Customized Waiting Rooms are only visible when the meeting is scheduled with Waiting Room enabled. If enabled during a live meeting through the in-meeting security controls, participants will see the default Waiting Room. 
• Please verify you have enabled Waiting Room Option of Allow participants in the waiting room to reply to host and co-hosts.
  
  

[rcrobson]

That was it - thank you!