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Help with Zoom email account


I opened up a zoom email account today

Added contacts (personal)

Downloaded contacts from Google (but it was my phone book!) not email addresses

Wrote an email

When i try to type into the recipients field, nothing comes up, I´ve had to copy and paste each one individually.

Been onto help and support, but can´t find 

How to create an address book

Within each address book unit, admins can create address books that contain contacts.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Contact Center Management then Address Books.
  3. In the left-side panel, select a previously-created unit.
  4. Click Create Address Book. You can also click the plus icon next to the unit’s display name

I´m usually tech savy but this has me lost and frustrated, I´ve wasted so much time when i could have sent an email via my google account. I´ve searched every where from my account on the web not the app. Please help 




Hi - I hope that you are Doing good !!


You can try to reference to understand the concept top to bottom

To get very closer your your actual problem statement

When you have mistakenly associated your phone book contacts with your Zoom account instead of your email contacts


Try below steps specifically to get this sorted:

- Login Zoom account through the web portal
- Navigate to Contact Center Management to manage address books
- Create a new address book

- Upon achieving this try add contacts to it out there you can add your email contacts

Hope this helps and happy to assist further !!

Thank you very much and have a fantastic day!
Warm regards