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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

updating account

Still
Newcomer
Newcomer

‎2023-05-08 08:13 AM

I attempted to start a meeting this morning, and was told I needed my IT person to update my account. I paid an annual subscription in March, so payment shouldn't be the issue. I tried to follow the chat instructions to update. However, I was told to click on my profile picture, and a pop up list would appear, one item of which is updating. That pop up list does not appear.

 

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2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-11 01:04 PM

Hey @Still you mind taking a few screenshots or giving specific info on the errors prompt thats regarding the issue you're having? Just making sure I have a clear understanding, thanks! 

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Zoom Community Moderator
he/him/his

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Ikba
Newcomer
Newcomer

‎2023-05-11 01:34 PM

Change my old email id password

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