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updating account

Still
Newcomer
Newcomer

‎2023-05-08 08:13 AM

I attempted to start a meeting this morning, and was told I needed my IT person to update my account. I paid an annual subscription in March, so payment shouldn't be the issue. I tried to follow the chat instructions to update. However, I was told to click on my profile picture, and a pop up list would appear, one item of which is updating. That pop up list does not appear.

 

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2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-11 01:04 PM

Hey @Still you mind taking a few screenshots or giving specific info on the errors prompt thats regarding the issue you're having? Just making sure I have a clear understanding, thanks! 

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Zoom Community Moderator
he/him/his

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Ikba
Newcomer
Newcomer

‎2023-05-11 01:34 PM

Change my old email id password

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