updating account

[Still]

I attempted to start a meeting this morning, and was told I needed my IT person to update my account. I paid an annual subscription in March, so payment shouldn't be the issue. I tried to follow the chat instructions to update. However, I was told to click on my profile picture, and a pop up list would appear, one item of which is updating. That pop up list does not appear.

[RN]

Hey @Still you mind taking a few screenshots or giving specific info on the errors prompt thats regarding the issue you're having? Just making sure I have a clear understanding, thanks! 

[Ikba]

Change my old email id password