two accounts, need to cancel one

[TurnerTom]

Hi,

I have two accounts. One is Zoom Pro, the other is Zoom Basic.  How to I cancel the Zoom Basic?

[annammawilliams]

Pls cancel one account. I have two accounts

[Mandel · Accepted solution]

Hi @annammawilliams ,

Welcome to the Zoom Community!

If you have not already done so, I recommend that you submit a request to Zoom Billing for assistance. Our specialists can help locate and cancel the second account.

Thank you,
Zoom Community Team 

[MGSR]

Hello @TurnerTom and @annammawilliams,

Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @Mandel's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact billing.