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troubel logging in

biababa
Newcomer
Newcomer

‎2023-05-16 01:58 PM

I have problem signing in. System says there was security issue it will send me a code. after sending a code i copy it and put it on the zoom request and it wont give me option to verify

i tried it many times.

i dont know how to post my question here !!!

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1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-23 12:44 PM

Hey @biababa welcome to the community! First, if enabled, I would disable the OTP so you can just enter your password to log in.
 
To check:

  1. Sign in to the Zoom web portal as an account owner or admin.
  2. In the navigation menu, click Advanced then Security https://zoom.us/account/setting/security.
  3. In the Security section, click the One-Time Passcode Authentication toggle to disable it (if enabled).
  4. If a verification dialog appears, click Disable to verify the change.

 
You may see this link for more details:Disabling one-time passcode (OTP) verification
 

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