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2024-05-30 09:21 PM
I've been paying for Zoom for 2 years straight. My Zoom account invoice is paid this month too, yet for this entire month, I haven't had my full access and have had to shut off my meetings at 40 minutes, was put back at Basic, even though I've paid. I also have lost my meetings in the cloud!
Is there someone to speak to? I have my invoice number and proof of payment.
2024-05-30 11:07 PM
I am facing the same issue. Anybody from Zoom to help us out? Thanks
2024-05-31 02:02 AM
Hello,
Hactually assigned the licence? Zoom does not do this part for you. You will need to act as the account admin and assign the upgraded licence to your account.
Assigning a single license
Sign in to the Zoom web portal.
https://zoom.us/
In the Admin section click User Management, then Users.
Using the search bar locate or search for the user who you want to assign a license. (Your own account)
Click Edit at the end of the user row.
This will open a window.
Choose the User Type to assign.
After choosing the User Type (Licensed), select the license.
Click Save.
The license is now applied and you can use it immediately.
https://support.zoom.us/hc/en-us/articles/16519456230285-Troubleshooting-paid-account-still-showing-...
Regards
If my reply helped, don't forget to click the accept as solution button!
2024-09-21 09:39 AM
I receive a warning that i have an unpaid amount for my account. But i see all invoices have been paid, when i check the billing section.. Any body from zoom here... who will help us for solution... This app is going worse day by day..