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paid invoice, yet have "Basic" plan

delove
Newcomer
Newcomer

I've been paying for Zoom for 2 years straight. My Zoom account invoice is paid this month too, yet for this entire month, I haven't had my full access and have had to shut off my meetings at 40 minutes, was put back at Basic, even though I've paid. I also have lost my meetings in the cloud!

 

Is there someone to speak to? I have my invoice number and proof of payment.

3 REPLIES 3

wowzer
Newcomer
Newcomer

I am facing the same issue. Anybody from Zoom to help us out? Thanks

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

Hactually assigned the licence?  Zoom does not do this part for you. You will need to act as the account admin and assign the upgraded licence to your account.

Assigning a single license

Sign in to the Zoom web portal.

https://zoom.us/ 


In the Admin section click User Management, then Users.


Using the search bar locate or search for the user who you want to assign a license. (Your own account)


Click Edit at the end of the user row.
This will open a window.
Choose the User Type to assign.




After choosing the User Type (Licensed),  select the license.
Click Save.


The license is now applied and you can use it immediately.

https://support.zoom.us/hc/en-us/articles/16519456230285-Troubleshooting-paid-account-still-showing-... 


Regards

If my reply helped, don't forget to click the accept as solution button!

kanlikoyak
Newcomer
Newcomer

I receive a warning that i have an unpaid amount for my account. But i see all invoices have been paid, when i check the billing section.. Any body from zoom here... who will help us for solution... This app is going worse day by day..