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Zoom AI Companion2024-03-06 12:34 AM
Hi All brilliant community
I would like some upgrade advice
I am running an online therapy website were clients book a session to see a therapist via zoom
When they book they get a zoom link
the free plan in zoom only allows for 40 minutes so that is a bust
the current plan I am on is the pro plan and what I understand is that it will allow my therapist unlimited meeting time however it seems they must share a zoom account. I would assume that if 2 people book the same time with 2 different therapists that's going to be a problem .
Am i correct in my thinking and then what is the next level up. Currently I only have 6 therapists so don't need 100 additional user account.
Please would you help me understand better and suggest a way to accomplish this
Solved! Go to Solution.
2024-03-06 11:27 AM
Hi @Slogger
I think what you need is to purchase additional Pro licenses so they can be assigned to each therapist.
Learn how to add or reduce the number of licenses on your account by editing your plan. If you want to add users and purchase additional licenses, Zoom will prorate the new licenses for the remainder of the payment period so that it will renew on the original payment cycle.
If you’re adding licenses, you must assign the licenses to users on your account.
If you need further assistance, please submit a Billing ticket.
2024-03-06 11:27 AM
Hi @Slogger
I think what you need is to purchase additional Pro licenses so they can be assigned to each therapist.
Learn how to add or reduce the number of licenses on your account by editing your plan. If you want to add users and purchase additional licenses, Zoom will prorate the new licenses for the remainder of the payment period so that it will renew on the original payment cycle.
If you’re adding licenses, you must assign the licenses to users on your account.
If you need further assistance, please submit a Billing ticket.
2024-03-12 12:28 AM
thank you so much makes sense
here is my only complaint, why are we not getting discounts ie if a single licence pro is 15 dollars odd to add a licence is another 15 dollars 5 extra licence is 5 x 15. Were is the discount for adding licences onto your account
2024-03-12 04:05 AM
I've tried account reverification for this issue. You can try it also.