changing log in email address
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2024-06-26 06:09 AM
I have problem to sign in to my zoom account with my email because I can't access my email anymore.
I try to submit a ticket but AI agent ask me to log in. How can I log in if verification code sand to my email that I can't access.
I try to talk to agent, and the result is I can't talk to agent.
Today is 3rd day, I failed to give lecture to my student because I can use my zoom account.
This AI agent and the link that given don't solve my problems.
Please, I need help. All I need is just to change the email that I can't access to my new email.
I need to talk to person agent not AI agent or talk via email.
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2024-06-26 09:45 AM
Hello @rocky-aldar
Welcome to the Zoom Community!
If you no longer have access to your original email address to verify the change, you can submit a request to Zoom Support. When submitting a request, enter the following information:
- Please select your request type: Ensure that Billing & Account Management is selected
- Your email address: Enter your new email address that you can be contacted at
- Subject
- Description
- Request Type: Select Account Management
- About: Select Unable to access email
- Complete any optional fields that will assist with your request
You can check out this article for more information.
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2024-06-27 05:15 AM
what I need to do after BIL13 24034 created?
how can I follow progress of my request?
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2024-07-16 11:54 AM
I can't sign in to my id.me account