changing log in email address

[rocky-aldar]

I have problem to sign in to my zoom account with my email because I can't access my email anymore.

I try to submit a ticket but AI agent ask me to log in. How can I log in if verification code sand to my email that I can't access.

I try to talk to agent, and the result is I can't talk to agent.

Today is 3rd day, I failed to give lecture to my student because I can use my zoom account.

This AI agent and the link that given don't solve my problems.

Please, I need help. All I need is just to change the email that I can't access to my new email.

I need to talk to person agent not AI agent or talk via email.

[MGSR]

Hello @rocky-aldar 

Welcome to the Zoom Community!

If you no longer have access to your original email address to verify the change, you can submit a request to Zoom Support. When submitting a request, enter the following information:

• Please select your request type: Ensure that Billing & Account Management is selected
• Your email address: Enter your new email address that you can be contacted at
• Subject
• Description
• Request Type: Select Account Management
• About: Select Unable to access email
• Complete any optional fields that will assist with your request
  
  

You can check out this article for more information.

[rocky-aldar]

what I need to do after BIL13 24034 created?

how can I follow progress of my request?