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canel your billing

nolda
Newcomer
Newcomer

‎2024-01-12 09:46 AM

Five days ago, January 8, a new subscription was charged, and I didn't know that, and I don't want the subscription to start.
Already, the payment has not been made due to a card number error, but the claims granted to me are continuing. I don't want to use the zoom pro during the period 2024.1.8 to 2025, so I want to cancel the claim and cancel the plan.

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2024-01-19 07:27 AM

Hi @nolda welcome to the community! As much as I would love to further help in community, we cannot really check your account here to further help. I would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here. 

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Zoom Community Moderator
he/him/his

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