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sloandoepke
Newcomer
Newcomer

‎2023-05-30 07:49 AM

i have had a paid premium account for a while but now want to go back to the basic free account, can't make that happen. my paid membership is through the 9th of june and i can't even set up a meeting for this week!

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3 REPLIES 3

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-31 08:48 AM

Hi @sloandoepke , what is happening when you try to set up a meeting? Are you receiving an error message? 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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mrHans
Newcomer
Newcomer

‎2023-05-31 10:28 AM

The same goes for me. Paid the Pro One bur in my accont it says basic. I had a webinar today, which was limited to 40 minuter, when I had planner for 90 minutes... /Hans

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Bri
Community Moderator | Employee
Community Moderator | Employee
In response to mrHans

‎2023-05-31 02:19 PM

Hi @mrHans , did you assign your license after your purchase? https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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