account settings missing

[THEVVAH]

pls help

[Peter_Uy]

Hi @THEVVAH,

What account settings are missing?  Could you please tell us more?  

You can usually find answers to most frequently asked questions in our help site, visit: support.zoom.us 

Thank you and stay safe!

[cmittel5059]

I want to set up background for my meeting. It says to go to Account Management, then Account settings. However that option is not there. It says I need to be an administrator. How do I set my account to admin with the Basic account?

[Bort]

A basic account has no account level settings. Just ensure you have Virtual Background enabled in your Settings page, then upload the image for use in the desktop client. 

Instructions on how to enable and set an image are here: https://support.zoom.us/hc/en-us/articles/210707503-Changing-your-Virtual-Background-image (Skip to the User section for enabling and then go to How to apply a Virtual Background section for adding one to your meetings)

[Sagui25]

I want to set up background for my meeting. It says to go to Account Management, then Account settings. However that option is not there. It says I need to be an administrator. How do I set my account to admin with the Basic account?

[RN]

Hey @THEVVAH, can you please elaborate more on what Account settings are missing?

Also, are you an owner, admin, or member of the account? If you're not an owner, the owner or an admin with privileges has the ability to turn settings on or off for a group of users in your account. Also has the ability to lock settings on or off to force them on or disable them for the group.

If you're an owner on and you have 'missing' settings or they're locked, you can manage those settings as an Admin or Owner on the account at https://zoom.us/account/setting. If a setting was locked within the account management settings, you can re-configure your personal account settings to your needs at https://zoom.us/profile/setting.

Hope this helps you and looking forward to your response! 🙂

[THEVVAH]

i am an owner and i cant find account settings in account management in zoom.us site

[cmittel5059]

I am only an Owner. How do I change my profile to Owner/Administrator?

[taboadamireia]

I have this issue too.  

https://zoom.us/account/setting takes me to a No permission. (200) error page. I am the sole Owner of my account but under ADMIN > Account Management I only get the options Account Profile, Billing and Reports.

I made a recording of a meeting that didn't save locally and I am trying to figure out was it an issue with my settings.

Any suggestions would be appreciate it. Thanks in advance!

[RN]

Hey @taboadamireia, within the Admin Settings > User Management > Role Management > click on Owner and ensure as the owner you have the ability to view and edit all. Let me know if that helps! 

[taboadamireia]

Thanks for that!

It seems like the issue was that I needed to provide a payment method to be able to have access.

[RN]

@taboadamireia apologies, as role management is for Enterprise, Business, Education, or Pro plan. However, you can access the Admin Account Settings by being an Account owner or admin and Free with Credit Card or  Pro, Business, Education, Enterprise, or API Partner Account. 

For your case with recording, unless you've configured something in the Admin Account Setting that took effect on your Profile settings at https://zoom.us/account/setting, you'd configure your changes there for recording.

However, if something is locked within your profile settings or defaulted differently, you'd change the settings in Admin Account settings at https://zoom.us/account/setting

You also have the option when creating the meeting under options to automatically record locally or to the cloud. 

[Wruiz04]

Just had the same issue... Only had account profile and reports. Added my Payment info, logged out, logged back in and all the admin settings popped up. Crazy how support couldn't resolve this.