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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Zoom version.

Eliza15
Newcomer
Newcomer

‎2023-06-07 09:04 AM - last edited on ‎2023-08-11 01:57 PM by Community Moderator | Employee

I am being charged £38.40 monthly on top of my yearly subscription fees. I thought it was one off charge.

Could you explain it into details for me please?

Thank you.

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Alexander_
Newcomer
Newcomer

‎2023-06-08 11:21 AM

Would you be able to do a charge back?  Just wondering because I don't know how much help you will ever get here.

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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2023-06-08 07:18 PM

Welcome to the Zoom Community, @Eliza15 

 

Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032


Ray -- check out the GoodClix website or the Z-SPAN website.
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