Will deactivating a user automatically reflect in billing for the next cycle.

[Dbucks]

Hi, 

I'm having trouble finding out the answer to this. 

I have a zoom one pro account with one admin and one Licensed user. My organization no longer needs the second user account so I went ahead and deactivated it. we are currently on a yearly billing cycle with 2 users set to renew in February 2024. 

When I go to the billing management tab and change the number of users on our account from 2 to 1 the only option is to "Place order" and checkout with one user selected. This would then charge use for an account with only one user immediately but we would be double paying as we still have access to our 2 user account until February.  

It's not very clear but because I deactivated the user will our billing update to reflect this change in February. Or will I have to go in, in February and sign a new contact for only 1 user?

Thanks for your help with this matter! 

[S_K · Accepted solution]

Hi there!

You do have to go through the cart online to complete a downgrade. There will be nothing to pay though. For guidance, please refer to this support article: Reducing your number of licenses 

[Dbucks]

Great, thanks for your help. 

I do find the wording on this page a bit misleading as it appears that you will have to pay again at he updated price before the yearly contract is up. Just maybe something Zoom should look into.

[S_K]

Happy to help! I agree with you and am sure it would make me hesitate as well. 

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