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Whiteboard charge on credit card

Cindercona
Newcomer
Newcomer

‎2023-07-28 02:40 AM

Hello

I cancelled my plan but somehow I was still charged for something called whiteboard - never heard of this and certainly never knowingly subscribed separately - what is this and how can I get my money refunded?

Thanks 

Topics:
4 REPLIES 4

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-08-03 01:22 PM

Hi @Cindercona thank you for your discussion in the community! I would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here. 

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Zoom Community Moderator
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DennisMize
Newcomer
Newcomer

‎2023-08-09 06:51 AM

Ok, thanks. I will contact billing support.

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wyohockey
Newcomer
Newcomer

‎2023-10-13 12:49 PM

This happened to me too!!!   I received an email that said my payment method failed (thankfully!!  I had closed that credit card), and I had cancelled my Zoom account months ago.  But if that hadn't happened I wouldn't have known that I was on the 'free trial' for Whiteboard and would eventually be charged.  Why do they do this?!?!?!

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Trusha26
Newcomer
Newcomer

‎2023-12-10 07:03 AM

This happened to me as well. I am not sure why I was charged last year and this year again after cancelled my zoom subscription and got charged. Technically, they should refund me for last year and this year's amount. I did not know how to claim it back. 

topics: billing and invoice - white board charge extra

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