Warning about cloud storage, but no recordings!

[Ernie_S]

I am getting emails about limits on my cloud storage, but when I go to cloud storage it is empty. I think you have my account tagged to someone else, since I am getting a different name on the account periodically. How do I resolve this?

[S_K]

Hi @Ernie_S 

If you suspect someone may have either accessed your account or created another account using your information, please refer to Reporting suspected fraud on your account