descrepancy in my account-Account Balance incorrect, | Community
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Newcomer
Grapes3meeting
Newcomer
October 10, 2023
Question

descrepancy in my account-Account Balance incorrect,

  • October 10, 2023
  • 1 reply
  • 1 view

as per my last discussion with customer care , monthly subscription amount should deduct from my balance amount . But I could see some demand in my account . Please give me a call or correct the statement

1 reply

S_K
Community Champion | Employee
S_K
Community Champion | Employee
October 23, 2023

Hi @Grapes3meeting 

 

Thank you for reaching out to Zoom Community!

 

I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue.

 

If your account is on net terms, you do have to contact Zoom Billing to request that any credit balance be applied to your invoices. This will only occur automatically if your account has auto-pay enabled.

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