cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Urgent: Renew a cancelled Zoom One Pro

mahdinahal
Newcomer
Newcomer

‎2024-05-07 07:19 AM

Hello everyone, 


I canceled my One Pro plan a month ago. Now I'd like to renew and get an add-on (more storage) but first I need to reactivate. To do so I must contact the support, but they're ignoring me.

There is no button to renew the plan. I have all our recordings saved on this account and we want to keep them and renew the plan, yet there is no possibility of renewing under https://zoom.us/billing in Plan Management. It just says: 

Pending Cancellation

Zoom One Pro

Cancellation effective on May 21, 2024

 

I kindly ask anyone who has any information to help me. I also have written to *********** .

 

Kind Regards.

Mahdi

0 Likes
0 REPLIES 0