Upgraded to pro Zoom but still showing basic account

[GOVB]

Team,

I upgraded to zoom pro account, but the account plan is still showing basic.

Can anyone help me with this regard? I have been logging with the correct email id that was used for the pro account. I have attached below a screenshot for the same.

[Vinnie]

Hello @GOVB ; buy the license doesn't necessarily assign the license to your user.

Make sure the newly purchased license get assign to your user; check the procedure:

https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses

Vinnie.

[GOVB]

Hi Vinnie,

I have tried doing the same. But the "licensed" option for user type is showing as disabled for me.

Pasted a screenshot of the same.

[chigusa]

私も同じく同様の状態です。どうしたらいいか困っています

[Vinnie]

面白い。 それは見たことがありません。

そのすぐ下の [ドロップダウン] メニュー ([Zoom One Basic] と表示されている) をクリックすると、[Zoom One Pro] または同様のライセンスを選択するオプションが表示されますか?

そこに何も表示されない場合は、[プランと請求] メニュー (または、[アカウント管理] メニューがある場合は単に [請求] メニュー) に移動して、購入したライセンスが実際にそこに表示されていることを確認することをお勧めします。

[Vinnie]

Interesting. I haven't seen that before.

If you click the "Drop-down" menu right below that, (where it says "Zoom One Basic"), Do you see any option to select "Zoom One Pro" or a similar license?

If you don't see anything there I would suggest going to the "Plans and Billing" menu (or simply "Billing" under the "Account Management" menu (if there is one) to check the Purchased License is actually showing there.

[GOVB]

Below is a screenshot of what is being shown in the Billing under "Account Management".

I have an invoice for purchasing the license till 2024 but the same is not reflected here.

[S_K · Accepted solution]

@GOVB 

I see that you submitted a Billing ticket for assistance. The ticket number is 18106093.

It looks like your payment for a past-due invoice coincided with the cancellation for nonpayment. This will require assistance from our Billing team.

We are experiencing a high number of requests and appreciate your patience as response time may be longer than normal. I also noted the ticket that you've reached out in Zoom Community.