Upgradation is still not done despite payment

[crchan123]

Hi @MPuri, welcome to the Zoom community! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Has your account upgraded yet? 

[shemaprasanna]

Facing the same problem in Jan 2024!  Created a new account and purchased a pro plan personal. Received e-mail on payment receipt. But my plan stats is still basic. I have made annual payment close to 170 USD!  please help find a resolution.