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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Upgradation is still not done despite payment

MPuri
Newcomer
Newcomer

‎2022-05-07 09:35 AM - last edited on ‎2023-04-21 10:31 AM by Community Moderator | Employee

 
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2 REPLIES 2

crchan123
Zoom Employee
Zoom Employee

‎2022-07-27 09:03 AM

Hi @MPuri, welcome to the Zoom community! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Has your account upgraded yet? 

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shemaprasanna
Newcomer
Newcomer
In response to crchan123

‎2024-01-03 06:04 AM

Facing the same problem in Jan 2024!  Created a new account and purchased a pro plan personal. Received e-mail on payment receipt. But my plan stats is still basic. I have made annual payment close to 170 USD!  please help find a resolution.

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