Payment is done but plan not upgraded

[sumitawinash]

I recently made a payment to upgrade my Zoom plan, but my account has not been upgraded yet. The payment was made on 15/02/2023. I haven’t received any invoice details and no PDF is attached to the purchased mail, the text says "payment successful" and the amount is also deducted from the bank.

[shemaprasanna]

Facing the same problem in Jan 2024!  Created a new account and purchased a pro plan personal. Received e-mail on payment receipt. But my plan stats is still basic. I have made annual payment close to 170 USD!  please help find a resolution.