cancel
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Updating payment method

dudley
Newcomer
Newcomer

I'm trying to update my card payment as the current one expires soon.  I'm a UK subscriber with a pro account

When I fill in details of the new card and press "change card" below message pops up followed by an endless loop where nothing happens  I've tried this several times  The address on my account is a full UK address, unchanged

 

Required Field Not Completed: State/Province

1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

Hi @dudley for this one, I would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here. Let me know if you need any assistance along the way when creating the ticket 🙂

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!