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Trying to cancel but cannot self-serve

tuwang
Newcomer
Newcomer

‎2023-08-14 06:31 PM

I'm trying to cancel but keep running into this error message without clear next step. can someone help to actually cancel 😉 ?

 

 

Screenshot 2023-08-14 at 6.27.44 PM.png

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-08-21 07:43 AM

Hi @tuwang I would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here. They should get this resolved for you 🙂

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