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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Trying to cancel but cannot self-serve

tuwang
Newcomer
Newcomer

‎2023-08-14 06:31 PM

I'm trying to cancel but keep running into this error message without clear next step. can someone help to actually cancel 😉 ?

 

 

Screenshot 2023-08-14 at 6.27.44 PM.png

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-08-21 07:43 AM

Hi @tuwang I would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here. They should get this resolved for you 🙂

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Zoom Community Moderator
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