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Update Payment Information

shalightning
Newcomer
Newcomer

For some reason, there isn't an "edit" option beside payment type and I am unable to update my payment info. Any solutions?

 

Thanks!

1 ACCEPTED SOLUTION

S_K
Community Champion | Employee
Community Champion | Employee

Hi @shalightning 

 

Thank you for reaching out to Zoom Community!

 

I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue.

View solution in original post

3 REPLIES 3

S_K
Community Champion | Employee
Community Champion | Employee

Hi @shalightning 

 

Thank you for reaching out to Zoom Community!

 

I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue.

PeterDLutz
Newcomer
Newcomer

I updated my payment method, and it shows the new date on my account, but every time I log in, I get asked to update again.  What's wrong?

S_K
Community Champion | Employee
Community Champion | Employee

@PeterDLutz Have you checked into TechSoup for Nonprofits? https://www.techsoup.org/zoom