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PavelAsafov
Newcomer
PavelAsafov
Newcomer
December 13, 2023
Question

Unlink card & cloud storage when canceling subscription

  • December 13, 2023
  • 2 replies
  • 0 views

Hey, guys! 😽

Looks like Zoom tech support staff went on vacation, because I can't get answers on my paid account.
I'll try my luck to ask you for help. 🤞🙏

 

Here's what I wrote to them:

Hello, I have two questions I'm concerned about:

1) Can I untether my card without canceling my subscription? It is more convenient for me to make a renewal decision closer to the end of the period.

2) If I can only untether my card by canceling my subscription, will I still have access to cloud storage after canceling my subscription but during the paid account period?

2 replies

PavelAsafov
Newcomer
PavelAsafovAuthor
Newcomer
December 16, 2023

Worst customer treatment I've ever seen. 🤢

R
Community Manager
rn-zm
Community Manager
December 19, 2023

Hi @PavelAsafov welcome to the community! Apologies on the delay with the reply to your discussion. 

 

1. I have internally escalated your case for better visibility 🙂

 

2. No, you will not be able to access the cloud recordings. If you cancel before the end of your billing period, you will still have access to those cloud recordings until your billing period expires and your account status is basic.

 

You will need to be a licensed user to access cloud recordings on the account. Encourage you to download the recordings before cancelling your Zoom licenses. You will need to re-assign a license to your account in-order to regain access to those cloud recordings. 

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