cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Unable to make payment on Zoom one pro

Go to solution
ShivM
Explorer
Explorer

‎2023-07-07 12:46 AM

Hi Team

 

We are trying to upgrade our Zoom account from Basic free version to Zoom one pro . After we provide the credit card details, the payment screen goes blank and we arent able proceed.

This is happening in both mac and windows machines in all browsers too.

 

Thanks 

Shiv

Preview file
194 KB
0 Likes
1 ACCEPTED SOLUTION

Go to solution
S_K
Community Champion | Employee
Community Champion | Employee

‎2023-07-07 07:26 AM

Hello @ShivM 

 

Thank you for reaching out to Zoom Community!

 

I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue.

View solution in original post

0 Likes
2 REPLIES 2

Go to solution
S_K
Community Champion | Employee
Community Champion | Employee

‎2023-07-07 07:26 AM

Hello @ShivM 

 

Thank you for reaching out to Zoom Community!

 

I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue.

0 Likes

Go to solution
ShivM
Explorer
Explorer

‎2023-07-09 09:50 PM

Hi 

 

Thanks. We have submitted a request.

 

0 Likes