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2025 CMX Awards

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Ugrade account

Barthaa
Newcomer
Newcomer

On two occasions zoom offered me a larger package with a unique price, both times, they did not deduct the amount from my card that they should have, so they blocked it and have now downgraded me to basic .
How can I email someone about this who can look into what happened? The chatbot, never led to any results.

Thx.

1 REPLY 1

S_K
Community Champion | Employee
Community Champion | Employee

Hi @Barthaa 

 

Thank you for reaching out to Zoom Community!

I recommend that you contact Zoom Billing for assistance. They will need to access your account to determine the issue.