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Trying to close account of coleague who's passed away

dzahari
Listener

Hi there,

 

I'm unsure the best way to approach this as it seems like I cannot submit a ticket without having a paid subscription, so I'm trying out here.

 

At the organization where I work, our Executive Assistant passed away pretty suddenly. It's been pretty tough on our team, but we're now at the point where we need to start closing some of his accounts or transferring responsibilities from them to another person. The EA who's passed was the one who set up all our prescheduled zoom meetings and I'm looking to figure out how I can both close his account, and remove the prescheduled meetings he had set up.

I don't think there's a reasonable way to do this without zoom intervening with back end capabilities since nobody on our team has access to his secured account information.

 

Does anybody have a suggestion for how to solve this or get in conversation with zoom staff on how this could be reconciled?

 

Thanks,

D

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