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The invoice shows an incorrect price

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AnnaLikui
Newcomer
Newcomer

‎2023-09-13 02:02 AM

My Zoom One Pro subscription ended on September 12th. I was billed $179.88 to renew my subscription. But in the "Plans and Pricing" section, the Professional plan costs $149.90 per year. Why do they try to charge me more? Can I renew my $149.90 subscription and how do I do it?

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S_K
Community Champion | Employee
Community Champion | Employee

‎2023-09-13 09:16 AM

Hi @AnnaLikui 

 

Thank you for reaching out to Zoom Community! It sounds like there might be a tax on your invoice. Please see Understanding Your Zoom Invoice.

 

If you still have questions or concerns, I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to review.

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S_K
Community Champion | Employee
Community Champion | Employee

‎2023-09-13 09:16 AM

Hi @AnnaLikui 

 

Thank you for reaching out to Zoom Community! It sounds like there might be a tax on your invoice. Please see Understanding Your Zoom Invoice.

 

If you still have questions or concerns, I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to review.