Terminating accounts

[Gmal]

I have recently had to upgrade a number of zoom accounts for an event that was held. I paid for zoom pro using my credit card. I have now cancelled the subscriptions and they in fact show as cancelled yet when I try to terminate accounts it still says that 

Your account is a paid account. If you want to delete your account, please go to Billing or contact sales to cancel your subscription.

Any ideas?

Thank you

[Mr_Zoomtastic · Accepted solution]

Hi @Gmal,

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



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