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Strange subscription problem


I have a monthly subscription for a Zoom account that I will call Account A. Every month, my credit card is debited and I receive an invoice for Account A at a particular email address.


However, when I login to Zoom via that email address, I arrive at a different account – not Account A but Account B.


I want to cancel my subscription for Account A ... but I can't, because I can only access Account B.


I don't know if it's possible to have multiple accounts registered with the one email address. In case it is, I reset my password with Account B, hoping that when I logged in again via the email address it would take me to Account A rather than Account B. Unfortunately, though, it took me to Account B.


Does anyone know how to solve this problem?


Zoom Moderator
Zoom Moderator

Hi @NickNeedsHelp ! Could you please contact our billing team about this at

Zoom Community Team
Have you heard of Zoom AI Companion?