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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Request refund

HtetWaiAung
Newcomer
Newcomer

‎2025-12-29 02:35 AM

Dear Zoom Support Team,

I am writing to request a refund for a recent charge on my Zoom Pro subscription.

The payment was processed on Dec 28, 2025 due to an unintended auto-renewal. I have since disabled automatic renewal on my account, and I have not used the subscription since the renewal. Given these circumstances, I kindly request a refund for this charge.

Please let me know if you need any additional information to process this request.

Thank you for your assistance.

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1 REPLY 1

hoodee23
Zoom Employee
Zoom Employee

‎2026-01-05 04:00 PM

Hi HtetWaiAung,

Thank you for joining the Zoom Community and sharing the details of your concern.

For assistance with billing-related matters, including refund requests, please contact our Billing Support Team directly. They’ll be able to review your account and help resolve this request. You can reach them by submitting a Billing Ticket through this link.

Thank you for your understanding, and we appreciate your patience while our Billing team assists you.

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