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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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Renewing subscription

ulenka2
Newcomer
Newcomer

‎2023-09-13 03:20 PM

Hi, I moved to Kazakhstan and forgot to change my billing address. I paid with my Kazakhstan card but still was charged with taxes. Also I have a coupon of 30% discount in my account, and I thought it would be automatically applied to my subscription. However, today I was charged with 180$ instead of a 100$ (minus taxes and a discount). I didn't expect it, is it possible to change it?

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2 REPLIES 2

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-09-18 10:36 AM

Hi! Please contact our billing team by submitting a billing ticket. Our billing team will have access to your account and subscription information to assist you further.

 

Thank you! 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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CEDCODI
Newcomer
Newcomer
In response to CarlaA

‎2023-11-06 11:50 PM

How can I contact billing team?

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