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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Renewing subscription

ulenka2
Newcomer
Newcomer

‎2023-09-13 03:20 PM

Hi, I moved to Kazakhstan and forgot to change my billing address. I paid with my Kazakhstan card but still was charged with taxes. Also I have a coupon of 30% discount in my account, and I thought it would be automatically applied to my subscription. However, today I was charged with 180$ instead of a 100$ (minus taxes and a discount). I didn't expect it, is it possible to change it?

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2 REPLIES 2

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-09-18 10:36 AM

Hi! Please contact our billing team by submitting a billing ticket. Our billing team will have access to your account and subscription information to assist you further.

 

Thank you! 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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CEDCODI
Newcomer
Newcomer
In response to CarlaA

‎2023-11-06 11:50 PM

How can I contact billing team?

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