Refund

[Ayanthi]

Hello, I just got charged for the Pro package which I really don’t need. Does Zoom offer a refund upon request?

[Nigel2]

Wasn't aware this was an automatic subscription and got charged for another year. Would like refund as this is a corporate card and a renewal wasn't something that was approved. 

[Mandel · Accepted solution]

Hi @Nigel2 ,

Welcome to the Zoom Community!

Please submit a request to Zoom Billing and explain your circumstances. Our support staff will review your account and determine whether you are eligible for a refund.

Cheers,

Zoom Community Team

[MGSR]

Welcome to the Zoom Community, @Nigel2! Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @Mandel's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing.