My Zoom account suddenly changed from Pro to Basic

[JoyNguyen]

I bought PRO account for 1 year, from Sept 2021 to Sept 2022. But today Jan 21 2022, my account suddenly reverted to BASIC, and I got the 40 minutes limitation. Did anyone get the same problem? And do you know how to solve it?

[bellepurple]

same problem here. check the billing and it stated I have a proration credit.

[JoyNguyen]

Me too. I checked the billing and  I saw the Proration Credit, while I did nothing. I understand that I should receive this money ( $98.98 ), right? But I haven't received anything.  So weird!  What did you do next?

[bellepurple]

I'm not sure what to do now except waiting for the next day. Hopefully it is just an internal error or there is an error in refreshing their annual billing system.

[JoyNguyen]

Yep, I've already sent an email to the support team. Hope that they will solve this problem soon!

[bellepurple]

Sent a report from the Zoom app > profile picture > HELP > report problem

finger cross and wait for their replies

[nancyc]

Hi JoyNguyen,

This is a known issue that is being addressed right now.  You can follow the issue at https://status.zoom.us/ .

Sincere apologies for the inconvenience. 

Thank you,

[JoyNguyen]

Thank you so much for your reply~

[bellepurple]

It's been 3 days without any updates. When is this going to resolve?

[StevenV]

This problem recurred today (1/26) and remains unresolved for my company despite the  status link indicating all is well now.   Zoom support is unreachable. 

[JG-pro]

Hi. We were sent a credit note with proration credit but have not received the money nor has our Pro account been renewed. Please help!

[irwan-wahyu]

Same problem here, we have 13 accounts and all back to the bacic version, Hope that they will solve this problem soon

[Tjc]

Same with me, my pro become to basic. Anyone can help me to solve this matter? 

[Itutor]

Same problem here! I need my pro account back asap 😣 my clients are not happy to renter every 40mn. 

[KLM_IPO]

My office's official Zoom account turned to Basic from PRO suddenly. We have a high level meeting scheduled in 30 minutes. What should we do?

[marc_blanchette]

It's been almost a year or so since the last post and this issue is happening again. My Pro license has been reverted to a Basic license twice within the last two weeks. I use it at work and having to tell all attendees that they'll have to sign back in is unacceptable and makes our company look really unprofessional.