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Lost two factor authentication and recovery code - basic account

kingqueen-temp
Listener

Good afternoon

I have made an error and somehow have lost both the Zoom entry in my two factor authenticator app, and the recovery code.

Being a Basic user, I am unable to send a support ticket for anything other than billing. 

I have created another account in order to post this message, because I cannot log into my main Zoom account on any device.

If it is please possible for a moderator or other Zoom person to DM me to help, I'd be ever so grateful.

Thank you

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @kingqueen-temp.

 

Please see this Zoom Support article for important helpful tips on issues with access to the email address associated with your account:

https://support.zoom.us/hc/en-us/articles/201362563#h_01GQMSKVXNFRES11D4497NT79N 

Basically, explain the situation and confirm some billing details to confirm its actually you. Might take a few days, start to finish (less, I hope -- they're quite busy!).


Ray - Need cost-effective Zoom Events Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !