Lost Registration Details

[segunlawal]

I have an upcoming meeting and was receiving registration. I paused my subscription for a few days and then renewed my Pro, only to lose all the registration details. There is no tab and no options anywhere to retrieve the details of all who registered, and the link no longer works. Even though I am on Pro, I have also been informed that I cannot access support. Ridiculous. How do I retrieve lost details, please?

[Mandel · Accepted solution]

Hi @segunlawal ,

Welcome to the Zoom Community!

Please note that certain account data is only stored for a limited amount of time after cancellation. While I am not sure if that's what happened here, I suggest submitting a request to our Technical Support Team to see if they can restore your data.

Please make sure to use the login email address that is tied to the Pro account as you might not be able to access the ticketing system with a different email address.

I hope this helps.

Cheers,

Zoom Community Team

[MGSR]

Hello @segunlawal,

Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @Mandel's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing.