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PAYMENT ISSUE

dareolaoye
Newcomer
Newcomer

ā€Ž2022-04-27 02:34 PM - last edited on ā€Ž2023-04-14 01:10 PM by Community Moderator | Employee

Good day, i made a payment today and yet am still seeing basic free  as my plan. please kindly help me sort it out. thanks. ***********

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2 REPLIES 2

jefrancisco4
Community Champion | Employee
Community Champion | Employee

ā€Ž2022-04-27 03:10 PM

Hi @dareolaoye 
Have you raised a support ticket? If not, I would recommend that you submit one using our web request - Billing & Account Management.

https://support.zoom.us/hc/en-us/requests/new

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

ā€Ž2022-04-27 04:34 PM

Hey, @dareolaoye  ā€“

 

Also look at this Zoom Support article. After buying the license, you need to assign it to a userā€¦ even if you are the only user on the account. 


Ray -- check out the GoodClix website.
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