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Invoicing

olgalosha
Listener

I did not plan to continue my yearly subscription. However, I received an invoice for the next year of Zoom. I do not need it and I cannot pay it now. Nobody asked my permission. I do not want to use Pro Zoom any more, I unsubscribed already. Please, help me to cancel the invoice!!!

My Zoon number is 119162839, 

 

2 REPLIES 2

Mr_Zoomtastic
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @olgalosha

 

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



If this helped, please remember to click on the "Accept as Solution" button below.

anil4
Listener

I need to invoice