I want to cancel my zoom subscription

[Vinayak9868]

By mistake I’ve purchased zoom one year subscription from app store and i immediately raised a complaint and want to cancel it and get refund please help me

[S_K · Accepted solution]

Unfortunately, since you paid through an app store, Zoom has no access to your subscription billing information (payments, etc.). Check out these two articles:

• Canceling a Zoom subscription on Google Play 
• Canceling a Zoom subscription on the Apple App Store 

[S_K · Accepted solution]

Unfortunately, since you paid through an app store, Zoom has no access to your subscription billing information (payments, etc.). Check out these two articles:

• Canceling a Zoom subscription on Google Play 
• Canceling a Zoom subscription on the Apple App Store 

[rusi_yo]

I want to cancel my subscription.  I subscribed directly through your portal and paid with my credit card. But you asked me to cancel through google play. There is no ZOOM Pro in my subscription list.  So where can i hit the button CANCEL subscription? 

[Mandel · Accepted solution]

Hi @rusi_yo ,

I have reviewed your account and can see that your Zoom Workplace Pro subscription was purchased through Google Play. Any changes to your subscription must therefore be made through Google Play. Make sure you are signed into the correct account in order for your Zoom subscription to show up in the list.

Please also see: Cancel, pause, or change a subscription on Google Play

If you need further assistance, please reach out to Billing by chat or ticket.

Best,

Zoom Community Team

[MGSR]

Hi @Vinayak9868! I wanted to let you know that I’ve marked @Mandel's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, please don’t hesitate to contact Billing via chat or ticket.